Restaurant Hostess at the Stellar Workforce Solutions

About the Role

The Restaurant Hostess serves as the first point of contact for guests, creating a welcoming and pleasant dining experience from the moment they arrive. The role involves greeting and seating guests, managing reservations and waitlists, coordinating with serving staff, and maintaining a smooth flow of guests throughout the restaurant.

Key Responsibilities

• Warmly greet guests as they arrive and thank them as they leave
• Manage reservations and seating arrangements to ensure efficient table turnover
• Maintain an organized waitlist during busy periods and provide accurate wait time estimates
• Escort guests to their tables, ensuring they are comfortably seated and attended to promptly
• Communicate guest preferences, special occasions, and seating requests to serving staff
• Monitor the dining area to ensure cleanliness, order, and guest satisfaction
• Answer phone calls and assist with inquiries, reservations, and takeout orders
• Collaborate with servers, bussers, and kitchen staff to ensure efficient service flow
• Assist in maintaining menus, promotional materials, and other front-of-house supplies
• Handle guest complaints or requests with professionalism, escalating issues to management when necessary
• Follow all restaurant policies, including health, safety, and grooming standards

Qualifications

• High school diploma or equivalent preferred
• Previous experience in hospitality, customer service, or a restaurant setting is advantageous
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Professional appearance and a positive, friendly attitude
• Flexibility to work evenings, weekends, and holidays as required

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift light items (up to 20 lbs) as needed

Key Competencies

• Customer focus and hospitality mindset
• Professionalism and poise
• Teamwork and collaboration