Relationship Officer (SME Loans & Deposit Mobilization) at Trident Microfinance Bank

About the Role

We are seeking an experienced and motivated Relationship Officer to join Trident Microfinance Bank. This position combines deposit mobilization and customer relationship management, with opportunities to work on payroll lending and SME lending initiatives.

Key Responsibilities

• Build and maintain strong relationships with clients to promote and engage the bank's deposit and lending products
• Deliver satisfactory service to all customers and address inquiries promptly
• Generate sales leads and expand the customer base through targeted outreach
• Source and acquire new high-end customers for deposit mobilization
• Maintain relationships with existing deposit clients and manage deposit retention
• Monitor and communicate account status updates to clients
• Ensure fixed deposit account forms are properly completed and registered
• Work collaboratively with the team to develop and implement business development strategies for improved deposit mobilization and reduced withdrawal attrition
• Contribute to the development of innovative savings products aligned with customer needs
• Create and enhance reward mechanisms for depositors, including interest offerings on ordinary and fixed deposits
• Market and sell all bank deposit products
• Meet assigned targets and quotas for deposit mobilization and other designated tasks
• Adhere to standard operating procedures and business practices

Required Qualifications

• B.Sc. or HND degree (or OND with a minimum of 4 years' experience in the microfinance industry)
• Prior experience as a Deposit Mobilization Officer in a financial institution
• Strong verbal and written communication skills
• Excellent negotiation and interpersonal skills
• Residency in Lagos, Nigeria (or environs)

Preferred Qualifications

• Knowledge of payroll lending
• Experience with SME lending