Receptionist / Front Desk Officer at Krystal Medical Centre

About This Role

This position offers a great opportunity for career growth in a healthcare setting. As our Receptionist/Front Desk Officer, you will be the first point of contact for patients and visitors, ensuring a welcoming and organized experience while supporting the efficient operations of the medical centre.

Key Responsibilities

• Welcome patients and visitors warmly, creating a positive first impression
• Maintain a calm, organized, and patient-friendly reception area
• Collect and accurately update patient details in medical records
• Log daily registrations and maintain digital backups using Microsoft Excel
• Handle phone calls professionally and manage appointment scheduling
• Coordinate patient flow across hospital departments
• Assist patients with forms, documentation, and general inquiries
• Process billing, payments, and receipts efficiently
• Offer reassurance and support to patients in distress or emergencies
• Keep reception and front desk areas neat, stocked, and functional
• Liaise discreetly with medical staff and departments
• Generate front desk reports and maintain proper documentation
• Uphold strict confidentiality with patient and hospital information

Required Qualifications

• OND/HND in Business Administration, Accounting, or related field
• 1–2 years of relevant work experience (healthcare setting experience is an added advantage)
• Proficiency in Microsoft Office Suite and Healthcare Management Systems
• Strong interpersonal and communication skills (verbal and written)
• Customer-facing experience with excellent organizational and multitasking ability
• Presentable, smart, detail-oriented, and a fast learner
• Team player with a proactive and positive attitude

Location & Availability

• Must reside in or around Magodo, Shangisha, Ketu, Ikosi, Berger, Ikeja, or nearby areas
• Must be available to start immediately