Receptionist at Mulligan Hotel

Position Overview

This position offers a great opportunity for career growth in a professional hotel environment. The Receptionist is responsible for ensuring the highest level of guest service and standards are achieved while acting as a problem solver in a professional and calm manner, resolving any guest concerns that may occur.

Key Responsibilities

Guest Check-in and Check-out

• Check guests in and out of the hotel in a courteous and pleasant manner
• Use appropriate phrases and greetings when interacting with guests
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guest departures, calculate charges, and receive payments
• Provide information about available services, facilities, points of interest, and entertainment attractions

Guest Services

• Assist with individual needs and requests of all guests in a timely and efficient manner
• Maintain guest confidentiality at all times
• Conduct yourself in a friendly and attentive manner during all guest encounters
• Demonstrate knowledge, understanding, and adherence to Company Core Values and Mission Statement

Guest Reservations

• Make, confirm, cancel, and change reservations
• Use proper telephone and reservation etiquette, including describing the hotel and providing accurate rate quotations
• Promptly and courteously attend to telephone calls and text messages, directing as appropriate
• Provide detailed information about hotel facilities, services, and points of interest