Receptionist at Efezi Southsea Nigeria Limited

About the Role

We are looking for a qualified candidate to fill this receptionist position at our hospitality establishment.

Guest Check-In and Check-Out

• Welcome guests warmly and professionally
• Process check-ins, check-outs, and room assignments
• Verify identification, collect payments, and issue room keys
• Provide necessary information about hotel facilities, policies, and services

Guest Service & Assistance

• Attend to guest inquiries, requests, and complaints
• Provide directions, transportation assistance, and local information
• Assist guests with special needs or arrangements

Phone & Communication Management

• Answer phone calls promptly and courteously
• Handle reservations, booking modifications, and cancellations
• Communicate guest messages accurately to relevant departments

Reservation Management

• Maintain accurate reservation records
• Update booking systems and ensure room availability is correct
• Coordinate with housekeeping on room status (clean, dirty, out of order)

Administrative Duties

• Prepare and update guest reports, arrival lists, and occupancy reports
• Maintain logs such as incident reports, complaints, and handover notes
• Handle email correspondence and documentation efficiently

Payment & Billing

• Issue receipts, invoices, and post charges to guest accounts
• Handle cash, POS transactions, and deposits accurately
• Reconcile cash drawers at the end of shifts

Lobby & Front Desk Management

• Ensure the lobby area is neat, professional, and welcoming
• Maintain front-desk materials and supplies
• Follow grooming standards and uphold hotel image

Department Coordination

• Liaise with housekeeping on room readiness
• Coordinate with maintenance for repairs affecting guest rooms
• Work with security on guest safety and lost-and-found issues

Guest Records & Confidentiality

• Maintain up-to-date and accurate guest information
• Handle personal data with confidentiality and professionalism