Receptionist at Domeo Resources International (DRI)

Main Function

The Receptionist serves as the first point of contact for all guests, ensuring that every interaction reflects the hotel's luxury service standards. This role is responsible for guest check-ins, check-outs, inquiries, reservations assistance, and maintaining an elegant and welcoming front desk environment. The Receptionist plays a key role in delivering seamless, memorable, and personalised guest experiences.

Guest Experience & Service Excellence

• Welcome guests with warmth, professionalism, and a polished demeanour
• Handle check-ins, check-outs, room assignments, and guest inquiries efficiently
• Provide personalised assistance for guest needs, special requests, and local information
• Maintain elevated service etiquette reflective of a luxury hospitality environment

Front Desk Operations

• Manage incoming calls, emails, and in-person queries promptly and courteously
• Ensure accuracy in posting charges, issuing room keys, and updating guest profiles
• Coordinate with concierge, housekeeping, and other departments for seamless guest service
• Monitor lobby activity and support in maintaining order, elegance, and guest flow

Administrative & Reporting Duties

• Process payments, billing inquiries, and receipts with precision
• Update reservations, arrivals lists, and guest information in the PMS
• Maintain front desk logs, message records, and handover notes
• Assist in preparing daily operational and occupancy reports when required
• Prepare incident reports, operational logs, and guest feedback documentation

Communication & Coordination

• Liaise with housekeeping for room readiness and special setups
• Collaborate with security and engineering to address guest or facility concerns
• Escalate guest issues to supervisors when needed for resolution