Product Manager / Product Owner at Payment Access System Limited (PaySys)

About the Role

This position offers a great opportunity for career growth. As Product Manager/Product Owner, you will be responsible for defining, building, and optimizing fintech products including digital wallets, payments, POS services, lending platforms, mobile apps, APIs, agent banking tools, and merchant solutions.

You will drive product strategy, customer experience, and end-to-end execution while working closely with engineering, design, operations, and business stakeholders to deliver products that meet business goals and delight users.

Key Responsibilities

• Define product vision, strategy, and long-term roadmap aligned with company goals
• Conduct market research, competitive analysis, and feasibility studies
• Prioritize features using data, customer insights, and business value
• Own the product backlog and write detailed user stories, acceptance criteria, and epics
• Lead sprint planning, review, and backlog grooming sessions
• Collaborate with Engineering and Design teams to ensure smooth delivery and high-quality releases
• Gather user feedback and insights from customers, merchants, agents, and partners
• Identify customer pain points and convert them into product improvements
• Conduct usability testing and ensure customer-centric design
• Work with Operations, Business Development, Compliance, Risk, and Finance teams to align product functionality with business needs
• Manage communication, expectations, and updates across stakeholders
• Prepare product documentation, release notes, and internal training materials
• Monitor product adoption, usage, retention, and transaction metrics
• Analyze data to identify issues, blockers, and improvement opportunities
• Drive continuous optimization of features, UI/UX, and performance
• Ensure product features meet regulatory standards from CBN, NDPR, PCI-DSS, AML/KYC, and other fintech-specific compliance guidelines
• Work with Compliance and Legal teams during product approvals