Patient Relationship Executive / Receptionist

We are seeking an experienced professional for this opening. Job Responsibilities - Patient Greeting & Registration: Welcoming patients and updating demographic information. - Scheduling:Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff. - Telephone Management: Answering high-volume calls, directing calls, and taking messages. - Check-in/Check-out: Verifying insurance, obtaining authorizations (e.g., VSP), processing payments, and scheduling follow-up appointments. - Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts. - Optical Support: Matching completed glasses/contacts with paperwork and notifying patients for pick-up. - Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment. - Administrative Tasks: Managing faxes, emails, and ensuring the lobby is clean. Key Requirements - Experience: Previous experience in a medical office or customer service setting is preferred (1-2 years often required). - Skills: - Proficiency in EMR systems (e.g., Practice Fusion, Accuro) and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask, prioritize, and work in a fast-paced environment. - Basic knowledge of medical terminology. - Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.