Operations Supervisor (EDTech / Online School Experience) at Brint School

Job Summary

We are seeking an experienced Operations Supervisor to oversee day-to-day operational performance across our academic and support teams. You will ensure smooth class delivery, accurate reporting, and seamless tutor-parent coordination while managing a team of 10–20 operations and customer-facing staff.

This role is ideal for someone with proven EdTech operations experience who can bring order, systems, and calm leadership to a growing organization. You will drive compliance with company processes and introduce systems that ensure accountability, service quality, and efficiency as we scale.

Key Responsibilities

Operational Leadership & Team Oversight

• Supervise daily activities of the operations team, including customer service representatives, scheduling officers, and academic operations assistants
• Ensure accurate tracking of classes, attendance, tutor performance, and client feedback
• Lead weekly operations meetings, review performance dashboards, and coordinate action plans for service issues
• Mentor, train, and support team members to maintain high communication standards and professional execution

Process Management & Systems Efficiency

• Develop, document, and refine standard operating procedures (SOPs) for class scheduling, missed class recovery, progress reporting, and escalation protocols
• Collaborate with tech and QA teams to improve automation and reporting systems
• Monitor data accuracy in invoices, reports, and tutor schedules to reduce manual errors
• Champion process improvement initiatives to reduce delays, duplication, and rework

Client & Tutor Coordination

• Oversee client satisfaction processes, ensuring timely response to parent concerns, missed classes, and report uploads
• Supervise tutor allocation, performance tracking, and class scheduling in line with client expectations
• Escalate complex client issues to senior leadership with clear, data-backed context

Required Qualifications

• Proven experience as an operations supervisor or similar role in EdTech or online education
• Strong leadership and team management skills
• Experience developing and implementing standard operating procedures
• Proficiency with data tracking, reporting, and performance monitoring systems
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities and scale operations efficiently

Location

Lagos, Nigeria