Operations Manager at Elvaridah

Job Summary

We are seeking an experienced Operations Manager to oversee the daily activities of our fintech operations in Lagos. The role will ensure seamless business processes, regulatory compliance, and operational excellence across all departments.

The ideal candidate will have strong experience in fintech operations, process optimization, and team management, with a proven track record of driving efficiency and supporting business growth.

Key Responsibilities

Operational Oversight

• Manage daily business operations to ensure smooth execution across all functions
• Develop and implement operational strategies, policies, and procedures to optimize workflows
• Monitor and track KPIs to ensure service delivery and customer satisfaction
• Collaborate with the product and technology teams to align operational processes with business goals

Regulatory & Compliance

• Ensure adherence to all regulatory requirements (CBN, SEC, NDIC, Data Protection, etc.)
• Oversee compliance reporting and risk management frameworks
• Work closely with legal and compliance teams to manage audits and ensure operational controls are in place

Financial & Resource Management

• Support budget planning, cost optimization, and financial control measures
• Oversee cash flow processes, transaction monitoring, and reconciliation
• Ensure operational accuracy in settlements, reporting, and customer transactions

Team Management & Leadership

• Lead and mentor operations staff, ensuring clear performance targets and professional growth
• Foster a culture of accountability, efficiency, and continuous improvement
• Coordinate cross-functional collaboration between operations, finance, sales, and customer experience teams

Process Optimization & Technology

• Identify bottlenecks and propose solutions to improve operational efficiency
• Implement dashboards and reporting systems to provide visibility into operational performance