Operations Manager at Domeo Resources International (DRI)

Main Function

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient service delivery, and profitable performance. The role coordinates all operational departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Services, ensuring alignment with hotel standards, policies, and business objectives.

The ideal candidate must be an experienced hospitality professional with strong leadership, operational, and problem-solving skills, capable of managing diverse teams and maintaining high service standards in a fast-paced hotel environment.

Operational Management

• Oversee daily hotel operations to ensure seamless service delivery across all departments
• Coordinate Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Recreation units
• Ensure compliance with hotel policies, standard operating procedures, and service standards
• Monitor occupancy levels, room readiness, and guest flow to optimize operations
• Ensure smooth check-in and check-out processes and effective guest handling

Guest Experience and Service Excellence

• Ensure exceptional guest service and satisfaction at all touchpoints
• Handle escalated guest complaints professionally and ensure prompt resolution
• Monitor guest feedback, reviews, and service quality indicators
• Implement service improvement initiatives based on guest feedback
• Promote a strong service culture across all hotel departments

Team Leadership and Performance Management

• Lead, supervise, and motivate department heads and operational staff
• Conduct daily briefings and regular operational meetings
• Set performance expectations and monitor staff productivity
• Support recruitment, training, and performance appraisal processes
• Foster teamwork, accountability, and continuous improvement