Operations Manager at Atelier Boutique Hotel

General Job Description

The Operations Manager is responsible for ensuring quality standards throughout the various departments and delivering an excellent guest experience. This role oversees accommodation, food and beverage, reception, and events. The Operations Manager will work collaboratively with multiple units to ensure seamless day-to-day operational running of the hotel.

Duties & Responsibilities

• Ensure that each department delivers consistently high standards of guest service
• Carry out regular guest service delivery inspections of all departments, including Facility, Kitchen, Food and Beverage, Front Office, Laundry, and guest apartments
• Collaborate with unit supervisors to reduce guest complaints
• Submit periodic operations reports capturing daily business operations activities, risks mitigated, and execution of operational efficiency plans
• Maintain effective cost control in all departments and reduce waste across Facility, Kitchen, and Food and Beverage
• Plan and direct daily operations and business events, ensuring quality service delivery and guest satisfaction
• Work with all departmental supervisors to ensure smooth running of day-to-day operations
• Monitor and ensure employee cleanliness, presentation, grooming, and service delivery standards
• Report apartment and furniture defects to all stakeholders
• Maximize profit through consistent delivery of the highest standard of service
• Ensure consistent implementation and review of Standard Operating Procedures (SOPs)
• Resolve all operational day-to-day queries, complaints, or problems that arise
• Ensure banqueting functions are properly supervised and coordinated
• Liaise daily with reception team to forecast business on a weekly basis and plan accordingly
• Identify and maximize financial opportunities to achieve revenue targets