Operations Lead at FMR AGENCY

We are looking for a qualified candidate to fill this position. Description

• The Operations Lead will be responsible for overseeing the day-to-day operations of the salon, ensuring smooth workflow, and managing staff to deliver excellent customer service.

• This role includes managing salon schedules, monitoring inventory, and ensuring the facility is well-maintained.

• The Operations Lead will ensure staff adherence to company policies, KPIs, and operational protocols, while promoting a positive work environment.

Key Responsibilities Operational Oversight:

• Supervise daily salon operations, ensuring all services run efficiently and meet client expectations.

• Monitor staff schedules, appointments, and salon workflow, adjusting as necessary for optimal service delivery.

Team Management:

• Lead and motivate the salon team, promoting collaboration and high performance.

• Conduct regular staff meetings and one-on-one sessions to review performance, set goals, and provide feedback.

• Ensure compliance with KPIs, addressing issues with underperforming staff members and implementing improvement plans when necessary.

Customer Service Excellence:

• Ensure that all staff members deliver exceptional service, maintaining a high standard of professionalism and customer satisfaction.

• Handle customer complaints and feedback, resolving issues promptly and effectively.

• Develop strategies to improve customer retention and service quality.

Inventory and Supplies Management:

• Monitor inventory levels, ensuring timely ordering of products and supplies.

• Implement inventory management software to track usage and minimize wastage.

• Perform regular audits to ensure accurate stock counts and maintain optimal supply levels.

Salon Maintenance:

• Ensure that the salon is clean, well-organized, and fully operational at all times.

• Oversee the maintenance of salon equipment, scheduling repairs and replacements when needed.

• Ensure adherence to health and safety regulations, promoting a safe and hygienic work environment.

Training and Development:

• Identify training needs and coordinate with management to schedule skill development programs for staff.

• Onboard new employees, providing guidance on salon protocols, customer service, and technical procedures.

• Encourage staff to diversify their skills and improve performance through continuous learning.

Reporting and Analysis:

• Prepare weekly and monthly operational reports, analyzing performance metrics and making recommendations for improvement.

• Monitor salon revenue and costs, looking for opportunitie...