Operations Executive / Manager at Cool TV & Wazobia TV

Role Purpose

The Operations Executive / Manager ensures smooth end-to-end delivery of commercial transactions — from deal agreement to execution to payment. This role supports the Sales Team by coordinating internal processes, documentation, follow-ups, and cross-department communication to prevent revenue loss caused by operational gaps, delays, or errors.

Primary Outcome: Deals are executed correctly, on time, and paid for — with zero leakage.

Key Responsibilities

Deal Execution Coordination

• Ensure every closed deal is fully documented and properly handed over for execution
• Track execution milestones to ensure commitments to clients are met
• Identify potential delays or risks early and drive real-time resolution

Cross-Department Alignment

Serve as the central liaison between Sales, Operations / Delivery, Finance / Accounts, and Compliance / Admin teams.

• Ensure workflows move smoothly from one stage to the next
• Ensure nothing "falls through the cracks"

Documentation & Process Control

• Verify all commercial activities have proper documentation, accurate pricing, and required approvals
• Ensure compliance with company policies on pricing, discounts, and exceptions
• Maintain orderly, retrievable project and transaction records

Financial Closure & Revenue Assurance

• Track every deal from execution through billing and payment
• Ensure timely invoicing and follow-up on outstanding receivables
• Maintain a dashboard of deals in progress, completed, and awaiting financial closure
• Escalate discrepancies immediately to prevent revenue loss

Communication & Reporting

• Provide accurate status updates to Sales Leadership
• Prepare weekly and monthly reports covering deals executed, pending execution tasks, outstanding financial closures, and bottlenecks with actions taken

Key Performance Indicators (KPIs)

• Execution Accuracy
• Deal-to-Invoice timelines