Onsite Service Desk Assistant

We invite applications from suitably qualified candidates. Salary: 209k net Key Duties and Responsibilities - Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow) - Respond to customer queries by phone and email - Create step-by-step training material (one-point lessons) with screenshots for use by business users where required - Provide technical assistance and support for concerns and issues related to systems, software, and hardware - Maintain conformance of computer systems - Where required, participate in engagement sessions to determine root cause of recurring issues Minimum Educational Requirement - University degree in Computer Science or related discipline Minimum Work Experience - 3 years working experience in Information Technology and computer networking - Working experience in IT service management - Experience working in an FMCG environment is a plus Knowledge and Skill Requirements - Knowledge of IT Service Management (ITIL) - Knowledge of Cisco networking (CCNA) - Computer network configuration and troubleshooting skills - Office 365 and windows operating system support skills - Knowledge of power platform a plus