Office Administrator / Receptionist at London Academy Business School (LABS)

About the Role

We are seeking a highly organized, professional, and personable Office Administrator/Receptionist to join our team at London Academy Business School. As the first point of contact for students, visitors, and stakeholders, you will play a vital role in creating a welcoming environment and ensuring the smooth operation of our administrative functions. This position is ideal for someone with excellent communication skills, strong administrative capabilities, and a passion for supporting education.

Key Responsibilities

Reception & Front Office Management

• Serve as the primary point of contact for students, prospective students, parents, and visitors, providing a warm and professional welcome
• Manage incoming calls, emails, and correspondence, directing inquiries to appropriate departments
• Maintain a clean, organized, and professional reception area at all times
• Handle visitor registration and manage meeting room bookings

Administrative Support

• Provide comprehensive administrative support to academic and administrative staff
• Prepare documents, reports, and correspondence using Microsoft Office Suite
• Maintain accurate filing systems (both physical and digital) and ensure proper record keeping
• Assist with student enrollment processes, documentation, and record management
• Process and distribute incoming and outgoing mail and courier packages

Student Services

• Respond to student inquiries regarding programmes, admissions, and general information
• Support prospective students with application queries and campus visit arrangements
• Coordinate student appointments with academic advisors and administrative staff
• Maintain confidentiality when handling sensitive student information

Office Operations

• Monitor and order office supplies and equipment as needed
• Support event coordination including open days, orientations, and academic ceremonies