Network Operating Center (NOC) Engineer

Job Purpose

The Network Operating Centre (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting the company's network infrastructure to ensure maximum performance and uptime. The role focuses on proactive fault detection, incident response, network optimization, and escalation management within the NOC.

Key Responsibilities

• Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions or performance degradation
• Use NMS/OSS tools to supervise uptime, capacity, alarms, thresholds, and KPIs
• Perform first-line diagnosis for network incidents and take corrective actions where possible
• Track and document all network incidents through proper ticketing systems (e.g., ServiceNow, JIRA)
• Coordinate fault resolution with internal teams (Field Support, Planning, Engineering)
• Escalate issues according to established escalation paths and in line with SLA requirements
• Conduct routine health checks and generate daily/weekly performance reports
• Implement network changes under approved change control guidelines
• Maintain network documentation, diagrams, and logs
• Support service provisioning and restoration activities as needed
• Liaise with vendors/operators for external network support

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
• Minimum of 3–6 years' experience in a NOC or telecom network support role
• Strong knowledge of networking concepts (IP, OSPF, BGP, MPLS, VRF, VLANs)
• Familiarity with monitoring tools (SolarWinds, Nagios, Zabbix, PRTG, etc.)
• Ability to troubleshoot network faults quickly and efficiently
• Excellent analytical and problem-solving skills
• Good communication skills (verbal and written)
• Ability to work shifts and respond to outages outside normal hours

Desirable Certifications

• CCNA/CCNP