Manager - Business Process Improvement at Agurate Online Limited

Role Summary

The Business Process Manager will be responsible for analyzing, designing, implementing, and monitoring core business processes across the organization from product development and supply chain to in-store operations and omnichannel customer service. The job holder will act as a catalyst for change, leveraging data and best practices to eliminate waste, improve speed-to-market, and ensure our internal operations support our creative and commercial goals.

Core Responsibilities

Inventory Management & Analysis

• Conduct in-depth analysis of existing business processes (e.g., range planning, line development, inventory allocation, markdown process, store opening/closing procedures, returns management)
• Maintain accurate inventory records across all channels: warehouses, stores, and in-transit
• Execute and oversee regular stock counts (cycle counts) and full physical inventory audits across the warehouse and store network
• Investigate and reconcile all inventory discrepancies promptly, identifying root causes (e.g., receiving errors, theft, system issues)
• Drive the process of stock adjustments, write-offs, damages and returns to ensure they are accurately recorded and authorized
• Implement and enforce robust processes for goods receiving, returns, damages, and transfers to maintain data integrity
• Develop and document standard operating procedures (SOPs) for all inventory-related tasks

Merchandising Management

• Work with the MD to develop a balanced product range plan and strategy for each season
• Analyze historical sales data, market trends, and competitor activity to identify opportunities and gaps in the assortment
• Plan initial allocation quantities for new products across sales channels (stores and e-commerce)
• Manage in-season stock levels to maximize sales and minimize markdowns, making recommendations for promotions or markdowns when necessary