Loan Recovery Officer at Fort Knox Group

About the Role

An exciting opportunity has arisen for a motivated professional to join our team in a key lending position. In this role, you will be responsible for onboarding viable merchants, evaluating creditworthiness, and managing our loan portfolio while building strong customer relationships.

Key Responsibilities

• Onboard viable merchants onto the business platform
• Evaluate the creditworthiness of merchants
• Physically verify merchant locations and assess business financial health for loan consideration
• Interview merchants to determine their financial eligibility and feasibility
• Support merchants with questions and provide guidance throughout the process
• Justify approval and rejection decisions and report on outcomes
• Maintain active knowledge of all organizational loan products and their qualification requirements
• Build long-term, trusting relationships with customers
• Grow and achieve loan portfolio targets for merchants

Required Qualifications

• Bachelor's degree (BSc or HND)
• Minimum 1 year of relevant work experience in microfinance banking
• Excellent knowledge of loan application procedures
• Demonstrable knowledge of credit risk analysis
• Smartphone ownership required

Essential Skills

• Strong communication skills
• Proven customer service experience
• Exceptional analytical abilities
• Ability to work with complex financial data
• Social and emotional awareness

Compensation and Benefits

• Monthly salary: N100,000 - N160,000
• Airtime and data allowance
• Monthly KPI bonus
• HMO coverage

Location

Lagos, Nigeria