Learning and Development Specialist

Position Overview

The Learning and Development (L&D) Specialist is responsible for planning, designing, and delivering training programs that build staff capacity, ensure regulatory compliance, and support business growth within the Microfinance Bank.

The role focuses on competency development, regulatory training, onboarding, performance improvement, and fostering a strong learning culture across head office and branch locations.

Key Responsibilities

• Conduct organization-wide training needs analysis aligned with the Bank's strategy, risk profile, and regulatory requirements
• Develop and implement annual training plans and calendars for head office and branch staff
• Design and deliver training programs on banking operations, microfinance products, customer service, credit, risk management, AML/CFT, ethics, and compliance
• Coordinate onboarding and induction programs for new employees, including CBN-required trainings
• Support compliance with CBN, NDIC, AML/CFT, consumer protection, and internal control training requirements
• Liaise with regulators, consultants, and training vendors for statutory and specialized training programs
• Administer and manage the Learning Management System (LMS) and maintain accurate training records for audits and examinations
• Evaluate training effectiveness using feedback, assessments, post-training performance indicators, and audit findings
• Support branch performance by providing targeted training interventions for sales, credit officers, and operations staff
• Assist in leadership development, succession planning, and career development initiatives
• Manage training budgets and ensure cost-effective utilization of training resources
• Prepare periodic training reports for Management, Board committees, and regulators as required
• Promote a culture of continuous learning, knowledge sharing, and performance improvement across the organization