Key Accounts Associate at Elizabeth Maddeux

Role Overview

A reputable organization seeks a dedicated individual to support the execution of key account activities. The Key Accounts Associate will ensure timely order follow-up, effective stock management, visibility compliance, and accurate reporting across assigned partner outlets. This role is critical in maintaining service excellence, retail standards, and strong day-to-day account coordination.

Salary Range

₦250,000 – ₦350,000 (Monthly)

Key Responsibilities

Account Support & Retail Execution

• Follow up on customer orders, deliveries, and stock replenishment across assigned key accounts
• Support stock reconciliation and address discrepancies in collaboration with distributors and internal teams
• Ensure product availability, proper shelf placement, and adherence to approved planograms
• Conduct routine outlet visits to monitor visibility standards and merchandising execution
• Support resolution of operational issues affecting account performance

Visibility, Merchandising & Audits

• Monitor and maintain product visibility, shelf share, and promotional materials in partner outlets
• Conduct periodic visibility audits and prepare outlet scorecards
• Support the execution and tracking of in-store promotions and activations
• Ensure compliance with agreed retail execution standards

Reporting & Administration

• Prepare accurate weekly and monthly activity reports
• Track stock levels, product movement, promotions, and retail performance indicators
• Maintain organized records of outlet visits, audits, and account communications
• Provide timely feedback to the Key Accounts Manager on execution gaps and opportunities

Relationship Support & Customer Service

• Build and maintain positive working relationships with store managers, supervisors, and retail staff
• Serve as a reliable point of contact for day-to-day operational support at assigned outlets
• Deliver professional and courteous customer service