IT & Systems Support Officer at Eric Kayser

Job Summary

The IT & Systems Support Officer will oversee and maintain the technological systems that support restaurant and bakery operations across all Eric Kayser and Leila branches. This includes managing biometric attendance machines, POS systems, CCTV, internet connectivity, and internal networks.

The role requires a hands-on, proactive professional who can troubleshoot hardware and software issues swiftly to minimize downtime and ensure smooth restaurant operations.

Key Responsibilities

Biometric and Attendance System Management

• Configure, maintain, and troubleshoot all biometric attendance machines across outlets
• Ensure accurate synchronization of attendance data between branches and the central HR system
• Provide daily and weekly attendance reports when required
• Conduct routine checks to ensure all machines are functional, updated, and backed up

Network and Connectivity Support

• Manage and maintain network connections (LAN/WAN/Wi-Fi) across branches and head office
• Set up routers, switches, and network cables for new outlets
• Troubleshoot internet issues with ISPs and ensure minimal downtime
• Maintain connectivity for POS systems, CCTV, and biometric devices

Hardware and Equipment Maintenance

• Install, configure, and repair hardware components including desktops, laptops, printers, POS terminals, and CCTV cameras
• Ensure regular preventive maintenance of all IT-related hardware
• Track IT assets and ensure proper documentation, tagging, and accountability

Software and System Support

• Install and update software, operating systems, and antivirus programs
• Maintain POS system functionality, user access rights, and data backups
• Support the HR and Finance teams with any system-related issues affecting payroll or reporting
• Troubleshoot common system errors and escalate complex cases to vendors or service partners

Security and Data

This section appears incomplete in the original description. Please provide additional details for this section.

Career Growth Opportunity

This position offers a great opportunity for career growth.