## Title: IT Support Officer

About the Role

We invite applications from suitably qualified candidates for the position of IT Support Officer. In this role, you will be responsible for setting up and supporting office network infrastructure, ensuring all users have secure access to shared drives, internet, printers, and communication tools.

Key Responsibilities

Set up and maintain office network infrastructure
Ensure secure access to shared drives, internet, printers, and communication tools
Provide ongoing technical support to end users
Implement and manage ticketing system for support requests
Train users on basic IT usage and troubleshooting
Maintain system uptime and network performance

Required Skills

Hardware and software troubleshooting
Windows and macOS proficiency
Basic Linux knowledge
Network configuration (TCP/IP)
DNS and DHCP management
LAN/WAN support
VPN setup and troubleshooting
Active Directory management
Microsoft 365 administration
Email configuration (Outlook, Exchange)
Printer and peripheral device support
Software installation and updates

Acceptance Criteria

Stable wired/wireless network with internet access for all users
Shared drive access set up with user-specific permissions
Network printer installed and accessible from all devices
Email and communication tools (e.g., Microsoft Teams) fully configured
Backup solution in place for shared drive
Complete documentation of setup and configurations
System uptime maintained at 98%+ over a 30-day test period
Users trained on basic IT usage and troubleshooting
Ticketing system implemented for ongoing support

Compensation

₦200,000

Location

Lagos, Nigeria

IT Support Officer at Terawork

Job description