IT Manager at Universal Human Resource Consult

Job Summary

The IT Manager is responsible for overseeing all technology operations in the hotel, ensuring reliable, secure, and efficient functioning of IT systems, networks, and software applications.

The role involves managing the hotel's Property Management System (PMS), Point of Sale (POS) systems, internet and communication networks, and data security protocols. The IT Manager provides technical support to staff, ensures seamless guest connectivity, and drives digital transformation initiatives to enhance operational efficiency and guest experience.

Key Responsibilities

Systems & Network Management

• Oversee the installation, configuration, and maintenance of all IT infrastructure including servers, networks, routers, switches, and Wi-Fi systems
• Ensure uninterrupted operation of hotel systems such as PMS, POS, accounting, and inventory management software
• Monitor system performance and resolve any technical issues promptly to minimize downtime
• Maintain backups and disaster recovery systems for critical data and applications

Software & Application Management

• Administer and support all software applications used by the hotel (Opera, Micros, Sage, Zoho, etc.)
• Ensure proper user access control, license management, and software updates
• Collaborate with software vendors and service providers for maintenance, upgrades, and troubleshooting

Data Security & Compliance

• Implement and enforce cybersecurity policies to protect hotel systems and guest data
• Regularly update antivirus software, firewalls, and system patches
• Conduct periodic security audits and ensure compliance with data protection regulations
• Train staff on IT security awareness and safe data handling practices

User Support & Training

• Provide technical support to all departments for hardware, software, and network-related issues
• Maintain a helpdesk system to track and resolve IT support requests