IT Infrastructure Management Officer at HRD Solutions

Job Summary

The IT Infrastructure Management Officer is responsible for supporting the organization's IT infrastructure, ensuring the stability, security, and efficiency of network systems, servers, and related technologies. This role involves maintaining IT resources, troubleshooting technical issues, and implementing best practices to optimize infrastructure performance and reliability.

Duties & Responsibilities

• Assist in managing and maintaining the IT infrastructure, including servers, networks, and cloud services
• Monitor system performance, troubleshoot issues, and ensure optimal uptime
• Support the implementation of security measures to protect IT systems from cyber threats
• Assist in data backup, disaster recovery, and business continuity planning
• Manage IT hardware, software, and licensing to ensure compliance and efficiency
• Work with vendors to procure, install, and maintain IT infrastructure components
• Ensure compliance with regulatory standards and internal IT policies
• Provide technical support and training to users on IT infrastructure-related matters

Key Performance Indicators

• System uptime and network reliability
• Response time for troubleshooting and resolving IT issues
• Compliance with security and regulatory standards
• Efficiency of backup and disaster recovery processes
• User satisfaction with IT support and infrastructure services

Requirements

Education and Experience

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in IT infrastructure, network administration, or system support

Professional Certifications

• Membership in relevant professional bodies such as the Nigeria Computer Society (NCS) is an advantage
• Certifications in IT infrastructure (e.g., Cisco Certified Network Associate (CCNA), Microsoft Certified certifications) are preferred