IT Help Desk Officer at Bosak Microfinance Bank Limited

User Support & Training

• Provide first-level and second-level technical support to bank staff
• Create and manage employee profiles and login access for banking applications and mail servers
• Train staff on the use of banking software and computer applications
• Maintain and update error logs for system issues and resolutions

Banking Application & System Operations

• Troubleshoot, diagnose, and resolve software issues related to banking applications and messaging systems
• Perform End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processing
• Manage the Bank's SMS portal
• Conduct regular system monitoring to ensure optimal performance

Data & Database Management

• Perform data backup and restoration procedures
• Administer databases using SQL, including maintenance and troubleshooting
• Ensure data integrity, availability, and security

Network & Infrastructure Management

• Troubleshoot and manage the Bank's Local Area Network (LAN)
• Support networking and communication infrastructure, including LAN, IP phones, and related systems
• Manage hardware installations, maintenance, and repairs (printers, laptops, copiers, etc.)

Security & Compliance

• Manage and monitor security devices and systems
• Track and monitor the security of hardware and software systems, including malware and virus scans
• Ensure compliance with internal IT policies and security standards

Vendor & Asset Management

• Liaise with IT vendors, technicians, software providers, and Internet Service Providers (ISP)
• Monitor, order, and distribute computer and IT supplies
• Maintain records of IT assets and licenses

Documentation & Reporting

• Prepare written documents such as internal memos, monthly subscription reports, letters, and meeting minutes
• Maintain and organize IT-related documents and files, including SLAs and receipts

Qualifications

Qualifications section incomplete in original listing.