Intern / Trainee - Client Support at Ruth & Roots Ltd

About the Role

A dynamic team is expanding and looking for the right talent to join their client support operations.

Key Responsibilities

• Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Handle customer complaints, resolve issues, and escalate complex cases when necessary
• Process orders, applications, forms, and requests accurately
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their concerns are addressed and satisfaction is achieved
• Collaborate with other departments (sales, operations, technical support, etc.) to resolve customer needs
• Meet performance targets such as sales, response time, resolution rate, and customer satisfaction scores
• Stay updated on company products, promotions, and policies to effectively assist customers

Required Qualifications

• SSCE or equivalent qualification
• Excellent literacy skills
• Excellent communication and interpersonal skills
• Strong problem-solving ability and conflict resolution skills
• Ability to multitask, prioritize, and manage time effectively
• Patience, empathy, and a customer-first mindset

Preferred Skills

• Proficiency in Microsoft Office Suite
• Strong computer literacy