Inn Manager at The Startup Place Limited

Job Summary

The Inn Manager is responsible for the overall day-to-day operations of the hotel/inn, ensuring excellent guest experience, efficient staff management, and smooth operational performance. The role requires strong leadership, attention to detail, and a passion for hospitality to maintain high service standards while achieving business objectives.

Key Responsibilities

Operations Management

• Oversee daily hotel operations, including front desk, housekeeping, food & beverage (if applicable), and maintenance
• Ensure all hotel activities comply with company policies, health and safety regulations, and hospitality standards
• Monitor room availability, occupancy rates, and guest flow

Guest Experience

• Ensure exceptional guest service at all times
• Handle guest complaints and resolve issues promptly and professionally
• Monitor guest feedback and implement improvements where necessary

Staff Management

• Supervise, train, and motivate hotel staff to deliver quality service
• Prepare staff schedules and manage attendance and performance
• Conduct staff meetings, evaluations, and disciplinary actions when required

Financial & Administrative Duties

• Monitor budgets, expenses, and daily revenue
• Ensure accurate reporting of cash handling, bookings, and invoices
• Assist in setting pricing strategies and controlling operational costs

Sales & Marketing Support

• Support marketing initiatives to increase occupancy and guest retention
• Coordinate with online travel agencies (OTAs) and reservation platforms
• Promote hotel services and special offers

Maintenance & Safety

• Ensure the property is clean, well-maintained, and safe at all times
• Coordinate repairs and maintenance activities promptly
• Ensure compliance with health, safety, and fire regulations

Qualifications & Requirements

• Minimum of 2+ years' experience in hotel or hospitality management