Information Technology Officer at AACE Food Processing & Distribution Limited

Job Summary

The IT Officer will oversee the company's ICT infrastructure, ensuring smooth operations, security, and efficiency of all IT systems. This individual will ensure that the company's technology infrastructure is secure, efficient, and aligned with operational needs. The ideal candidate is hands-on, solution-oriented, and capable of supporting both strategic and day-to-day IT functions, including hardware, software, networking, systems administration, user support, and vendor engagement.

Responsibilities

IT Operations and Infrastructure

• Plan, implement, and maintain a reliable IT infrastructure (hardware, software, network, internet, backup systems, and power protection)
• Manage daily operations of IT services and support (e.g., email, ERP, shared drives, printers, cybersecurity)
• Troubleshoot and resolve hardware and software issues across departments promptly

Department Leadership and Supervision

• Supervise and support junior IT staff, providing training and oversight as needed
• Maintain documentation of systems architecture, licenses, access controls, and change logs

Systems Administration and Data Management

• Oversee user access management and data security protocols across platforms
• Ensure scheduled data backups, proper data storage, and disaster recovery readiness
• Monitor system uptime and coordinate necessary maintenance or upgrades

IT Strategy and Digital Improvement

• Identify and recommend technology-based improvements to enhance business efficiency
• Support the digitalization of key workflows and the integration of software tools
• Work closely with department heads to align IT services with business needs

Vendor and Stakeholder Management

• Source, evaluate, and manage IT vendors (e.g., ISPs, hardware providers, software partners)
• Work with Procurement to negotiate service level agreements (SLAs) and ensure compliance