Information Technology Executive (I.T Executive) at Khenpro Global Services

Job Summary

The I.T Executive will be responsible for the smooth operation of technology systems across multiple outlets within the Quick Service Restaurant (QSR) / Retail chain. This includes managing POS systems, digital ordering platforms, networks, hardware, and software, while ensuring minimal downtime and maximum efficiency to support sales and customer service. The role also involves supporting staff with IT-related issues, monitoring data security, and helping drive digital transformation within the business.

Key Responsibilities

• Maintain, troubleshoot, and update Point-of-Sale (POS) systems, kitchen display units, and related retail technologies across all outlets
• Ensure stable internet and intranet connectivity for branches, enabling seamless ordering, payment, and reporting functions
• Manage user accounts, emails, and access rights for outlet and head office staff
• Install, configure, and support desktops, tablets, printers, scanners, and software applications
• Support integration and performance of online ordering systems, delivery apps, and loyalty programs
• Ensure timely data backup, POS sales synchronization, and accurate reporting to head office
• Implement and monitor security measures to protect customer data, payment systems, and company assets
• Maintain an up-to-date IT asset inventory for outlets and the head office
• Liaise with IT vendors, service providers, and third-party software partners for repairs, upgrades, and technical support
• Support rollout of new outlets, including IT setup, POS deployment, and training of staff on systems use

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field