Incident and Supplier Management Agent at FiberOne Broadband

A reputable organization seeks a dedicated individual for this role. Accountabilities - Service Monitoring Backend device monitoring - Dedicated customer device monitoring - Level 2 customer complaint resolution - PON migration/ Decongestion - Customer relocation integration - Customer service Upgrade - Escalation of unresolved tickets to Level 3 - Troubleshooting with FST on site. - Compliance to outage resolution SLA - System maintenance (TCAB/ECAB) - Reporting and Documentation of Incidents. - General troubleshooting/isolationCompliance and best practices of PON Decongestion - Provide regular update to management and stakeholders on incident status, impact and resolution progress. - Shift work (24/7). Qualifications - Interested candidates should possess an HND / Bachelor's Degree with 1-3 years experience. Check how your CV aligns with this job