ICT Officer / ICT Executive – Factory Operations at Ascentech Services Limited

Job Purpose

To ensure the smooth, secure, and efficient operation of all factory-related ICT infrastructure, production systems, and communication networks. The role supports manufacturing, logistics, and administrative functions by maintaining optimal system uptime, data integrity, and reliable connectivity between the factory and head office.

Key Responsibilities

Infrastructure & Systems Support

• Maintain, configure, and monitor all ICT hardware across the factory — including servers, computers, printers, scanners, PLCs, routers, switches, and UPS systems
• Ensure consistent uptime and performance of factory networks, CCTV systems, and ERP connections
• Diagnose and resolve hardware, software, and network-related issues promptly
• Collaborate with the Head Office ICT team for system upgrades, patch management, and cybersecurity compliance

Software & ERP Support

• Provide frontline support for ERP/MRP systems used in production, inventory, and procurement
• Assist end-users in generating reports, performing daily data entries, and troubleshooting software issues
• Maintain barcode scanners, production tablets, and factory automation tools to ensure seamless data capture

Data Management & IT Security

• Perform regular data backups of production and administrative systems
• Enforce IT security best practices — including access control, antivirus updates, and system monitoring
• Safeguard sensitive production and employee data in line with company data protection policies

Network & Communication Systems

• Manage and maintain LAN/Wi-Fi connections across all factory departments
• Support communication tools such as email systems, VoIP phones, and internal intercoms
• Ensure uninterrupted communication between the factory and head office servers or cloud infrastructure

Preventive Maintenance & Documentation

• Plan and execute preventive maintenance schedules for all ICT infrastructure
• Document system configurations, troubleshooting procedures, and maintenance activities
• Maintain accurate records of hardware assets and software licenses