Housekeeping Manager at Domeo Resources International (DRI)

Main Function

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, comfort, and presentation across guest rooms, public areas, laundry, and back-of-house spaces.

The role ensures operational efficiency, guest satisfaction, and compliance with hotel quality and safety standards. The ideal candidate must be detail-oriented, highly organized, and experienced in managing housekeeping operations within a hospitality environment.

Role Responsibilities

Housekeeping Operations Management

• Oversee daily housekeeping activities including room cleaning, public area maintenance, and laundry operations
• Ensure all guest rooms and common areas meet established cleanliness and presentation standards
• Monitor room readiness to support smooth check-in and occupancy targets
• Coordinate closely with Front Office and Maintenance for efficient room turnover

Quality Control and Standards

• Conduct routine inspections of guest rooms, corridors, public areas, and service areas
• Enforce housekeeping SOPs, grooming standards, and service protocols
• Ensure consistent room setup, amenities placement, and bed-making standards
• Implement corrective measures where quality gaps are identified

Team Leadership and Supervision

• Supervise housekeeping supervisors, room attendants, laundry staff, and cleaners
• Prepare duty rosters and manage staff scheduling
• Conduct training on cleaning procedures, hygiene, and service excellence
• Monitor staff performance and enforce discipline and accountability

Inventory and Linen Management

• Oversee inventory of linen, guest supplies, cleaning materials, and amenities
• Monitor stock levels and coordinate replenishment with procurement and store teams
• Ensure proper handling, storage, and tracking of linen and uniforms
• Minimize loss and damage