Hotel Front Office Manager

This vacancy presents a chance to join a leading organization. Position Overview: - A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out. - The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction. Key Responsibilities: - Oversee front desk operations, including reservations, check-in/check-out, and guest services. - Supervise, train, and schedule front office staff to ensure efficient and professional service. - Resolve guest complaints and ensure prompt responses to inquiries and issues. - Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team. - Ensure accurate billing, cashiering, and financial procedures at the front desk. - Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations. - Prepare and analyse front office reports and performance metrics. Skills: & Qualifications - Degree or Diploma in Hospitality Management or related field. - Proven experience in front office or guest services, preferably in a supervisory role. - Excellent communication, interpersonal, and leadership skills. - Proficiency in hotel management software (e.g., OPERA, IDS). - Strong problem-solving abilities and a guest-focused mindset.