Hotel Club Manager at Efezi Southsea Nigeria Limited

About the Role

A reputable organization seeks a dedicated individual to oversee the operations of the hotel's club or lounge, which may include a nightclub, executive/VIP club, bar, or leisure club. The primary focus is to ensure excellent guest experiences, maximize revenue, and maintain smooth day-to-day operations while upholding the hotel's brand standards.

Key Responsibilities

Operations Management

• Supervise daily club activities including guest entry, entertainment, bar, and service operations
• Ensure compliance with hotel standards, local laws, and licensing requirements (alcohol, music, safety)
• Oversee facility cleanliness, ambiance, and equipment maintenance

Guest Experience & Service

• Ensure guests receive exceptional service and hospitality
• Handle guest concerns, complaints, or VIP requests professionally
• Plan and deliver special events, theme nights, or entertainment programs

Staff Supervision & Training

• Recruit, train, and manage club staff (bartenders, waiters, DJs, security, hostesses, etc.)
• Schedule shifts and monitor staff performance
• Motivate the team to deliver quality guest experiences

Sales & Revenue Generation

• Develop strategies to attract more guests and increase club revenue
• Implement promotions, loyalty programs, and special offers
• Monitor daily sales, bar revenue, and cash handling

Marketing & Promotion

• Collaborate with the hotel marketing team to promote events, parties, and VIP packages
• Use social media and digital platforms to enhance visibility and attract clientele
• Build relationships with event planners, corporate clients, and influencers

Financial Management

• Prepare budgets, control expenses, and manage profit margins
• Analyze financial reports and adjust strategies to maximize profitability
• Ensure accurate reporting of sales, stock usage, and operating costs

Security & Compliance

• Maintain a safe and secure environment for guests and staff
• Enforce house rules and manage difficult situations professionally
• Ensure all regulatory and licensing requirements are met