Hospitality Manager (Restaurant & Lounge) at Sujimoto Construction Limited

About the Role

We are seeking a dynamic and hands-on Hospitality Manager with sales experience in restaurants, lounges, events venues, clubs, or similar hospitality businesses. You will oversee daily operations, deliver exceptional guest experiences, drive revenue growth, and lead high-performing teams at our restaurant and lounge.

Key Responsibilities

• Oversee daily operations of the restaurant and lounge, ensuring seamless service delivery
• Develop and enforce standard operating procedures, service standards, and operational best practices
• Monitor food quality, ambiance, guest flow, cleanliness, and safety standards
• Ensure compliance with health and safety regulations, licensing requirements, and company policies
• Lead, train, and mentor all front-of-house and back-of-house teams
• Conduct regular performance reviews and build a culture of excellence and accountability
• Create staffing plans, schedules, and recruitment strategies to maintain optimal coverage
• Ensure consistent and outstanding guest experiences across all service periods
• Handle high-level guest feedback, escalations, and VIP requests
• Implement initiatives to improve guest satisfaction, brand loyalty, and return visits
• Manage budgets, P&L statements, cost controls, and financial forecasting
• Oversee inventory management, procurement, and supplier negotiations
• Drive sales through menu optimization, promotions, events, and upselling strategies
• Analyze financial reports and implement corrective measures to improve profitability
• Collaborate with marketing to develop events, campaigns, and brand activations
• Ensure the restaurant and lounge ambience, service style, and offerings align with brand standards
• Lead innovation in menu concepts, service models, and guest engagement experiences
• Identify opportunities to improve operational efficiency, revenue growth, and service quality

Location

Lagos, Nigeria