Hospital Front Desk Officer at Prestigious Consulting Group

About the Role

The Front Desk Officer will serve as the first point of contact for clients and manage HMO-related processes, ensuring seamless front desk and administrative operations within the facility. The ideal candidate must be professional, organized, and customer-focused.

Key Responsibilities

• Welcome and attend to clients, patients, and visitors courteously and professionally
• Manage all front desk operations including phone calls, emails, and inquiries
• Verify HMO eligibility and authorization codes prior to patient service
• Register patients, process billing, and maintain accurate documentation
• Liaise between patients, healthcare personnel, and HMO representatives
• Ensure timely communication of HMO approvals, denials, and updates
• Handle complaints or feedback and escalate issues appropriately
• Maintain confidentiality of patient and organizational information
• Provide administrative support and perform related duties as assigned

Requirements and Qualifications

• OND, HND, or B.Sc. in a relevant field (Business Administration, Public Health, or related discipline)
• Minimum of 1 year experience in a healthcare, HMO, or front desk role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office tools (Word, Excel, Outlook)
• Professional appearance and positive attitude

Preferred Skills

• Good understanding of HMO operations and medical billing

Location

Lagos, Nigeria