HMO / Client Relations Officer at Lily Hospitals Limited

Job Summary

The HMO/Client Relations Officer will manage daily HMO operations, ensuring timely approvals, accurate billing, and excellent client service delivery across all touchpoints.

Key Responsibilities

• Obtain and track HMO approvals promptly
• Ensure accurate billing and claims processing
• Maintain proper documentation and follow-up on pending requests
• Liaise with service units to resolve client issues efficiently
• Monitor client satisfaction and escalate concerns as needed
• Support reconciliation and timely invoice roll-out
• Contribute to achieving departmental KPIs

Requirements

• BSc/HND in a relevant field
• Minimum of one (1) year experience in a similar role
• Proficiency in Microsoft Office applications
• Strong organizational skills and attention to detail
• Excellent communication, interpersonal, and people management skills
• Must reside in Warri, Delta State or its environs

What We Offer

• Competitive salary based on experience
• Health insurance and other benefits package
• Opportunities for career growth and professional development
• A supportive and collaborative work environment