Helpdesk Officer at Eko Maintenance Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Helpdesk Officer. In this role, you will be a key support resource within the helpdesk and operations department, providing administrative excellence and operational support.

Key Responsibilities

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative tasks and enhance operational efficiency
• Coordinate and prioritize activities within the helpdesk and operations department
• Act as a key support resource for the manager, facilitating communication through emails, letters, reports and other correspondence
• Perform administrative duties within the operations department, including documentation, data entry and record management
• Monitor and manage the follow-up and feedback system within the operations department to gather insights, track progress and implement improvements
• Ensure timely dissemination of information to clients and contractors, keeping them informed about updates, schedules and service-related matters
• Collaborate with internal teams to optimize processes, implement best practices and achieve departmental objectives
• Maintain accurate records, reports and documentation related to helpdesk activities, user interactions and service requests

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration or related field
• Minimum of 3 years of experience in helpdesk coordination, technical support or administrative roles
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing systems
• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
• Excellent organizational abilities with attention to detail and a proactive approach to problem-solving