Head, Quality Assurance / Quality Control Officer at Electronic PayPlus Limited

Location

Lakowe, Lagos, Nigeria

About the Role

We invite applications from suitably qualified candidates for the position of Head, Quality Assurance / Quality Control Officer. This is a strategic leadership role responsible for establishing and maintaining comprehensive quality management systems across all production operations.

Key Responsibilities

• Draft and implement quality assurance policies, procedures, standards, and specifications
• Evaluate the adequacy of quality control standards and ensure products meet specified requirements
• Oversee daily activities of QA/QC supervisors and team leads; recruit, hire, and train quality assurance personnel
• Devise sampling procedures and establish directions for recording and reporting quality data
• Review the implementation and efficiency of quality and inspection systems
• Plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality
• Lead quality assurance requirements on the production floor as a certified quality manager
• Supervise and lead teams toward improving development systems within production lines
• Monitor customer satisfaction with external suppliers
• Conduct strategic planning to enable the company to operate more effectively
• Develop and onboard certified quality manager (CQM) capacity to maintain and implement the company's quality management systems (QMS)
• Evaluate and develop new techniques for reliability and quality control of processes and products
• Establish procedures and analyze data to ensure quality and reliability of all production outputs from all production lines
• Analyze quality data to identify areas for system improvement
• Assess customer requirements and ensure they are met
• Direct quality objectives to maximize profitability
• Declare product safety status and ensure compliance with specified quality standards
• Document internal audits and quality assurance activities, including production assembly line inspections and customer service surveys
• Investigate customer quality concerns and complaints

Required Qualifications

• Certified Quality Manager (CQM) certification or equivalent
• Proven experience in quality assurance and quality control management
• Strong knowledge of quality management systems (QMS) and international quality standards
• Leadership and team management experience
• Data analysis and process improvement expertise
• Customer focus and strategic planning abilities