Head, Operations / Business Development Manager

Position Overview

The Head of Operations and Business Development is responsible for driving merchant acquisition, POS terminal deployment, operational efficiency, and revenue growth for the fintech company. The role combines commercial strategy with day-to-day operational execution to ensure scalable, compliant, and profitable POS operations.

Location

Katampe District, Abuja (FCT), Nigeria

Key Responsibilities

Business Development

• Drive merchant acquisition, onboarding, and retention for POS services
• Develop partnerships with aggregators, agents, and enterprise merchants
• Identify new markets, locations, and growth opportunities
• Implement pricing, commission, and incentive structures to grow transaction volumes

Operations Management

• Oversee end-to-end POS deployment, activation, and maintenance
• Manage agent networks, field officers, and operational partners
• Ensure high POS uptime, transaction success rates, and service quality
• Coordinate terminal logistics, inventory, replacements, and repairs

Performance and Reporting

• Track transaction volumes, revenue, and operational KPIs
• Prepare periodic performance and operational reports for management
• Monitor fraud trends, chargebacks, and operational risks

Compliance and Stakeholder Management

• Ensure operations comply with CBN, NIBSS, AML/CFT, and internal policies
• Liaise with settlement banks, switching partners, and vendors
• Support audits and regulatory reviews related to POS operations

Required Qualifications

Education

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field
• MBA or relevant professional training (preferred)

Experience

• 3–5 years of experience in fintech, payments, banking, telecoms, or agency banking
• Proven experience in POS deployment, merchant acquisition, or field operations
• Experience managing agents, sales teams, or operational teams