Head of Operations - SPADE at The Startup Place Limited
Confidential
Published 1 month ago · Expires 5 days from now
Job description
About the Company
SPADE is building the next generation of online casinos for Africa, starting with Nigeria. We are committed to honest operations, fast payments, and intuitive user experiences. With a young, tech-savvy population and rapid digital growth, Nigeria presents a unique opportunity to redefine online gaming.
The Role
We are seeking a Head of Operations to drive the execution of our ambitious growth strategy, oversee day-to-day operations, and ensure SPADE becomes the most trusted and innovative online casino in Africa.
Key Responsibilities
Operational Leadership
- Oversee daily operations across payments, customer service, agent networks, and platform performance
- Design and implement scalable operational processes to support rapid growth
- Recruit, build, and lead a strong operations team in Nigeria
Payments & Compliance
- Ensure seamless integration of all payment providers (banks, digital wallets, agents, kiosks)
- Oversee financial operations in partnership with CFO, ensuring regulatory compliance with Nigerian gambling and financial authorities
- Establish robust KYC/AML practices to ensure responsible operations
Customer Experience & Platform Management
- Work with product and tech teams to ensure the platform delivers intuitive UI and personalized gaming experiences
- Oversee 24/7 customer support operations, focusing on minimal wait times and high satisfaction
Partnerships & Growth Enablement
- Coordinate with marketing and partnerships teams to align operational capacity with customer acquisition campaigns
- Build strong relationships with regulators, payment providers, agents, and local business partners
Performance & Reporting
- Define and track KPIs across operations, including payout times, customer satisfaction, platform uptime, and player retention
- Report regularly to executive leadership on operational performance, risks, and opportunities
Qualifications & Experience
We invite applications from suitably qualified candidates.