Head of Operations at Elizabeth Maddeux

About the Role

We are seeking a strategic, analytical, and result-oriented Head of Operations to lead operational functions and ensure seamless coordination across departments.

The Head of Operations will oversee daily business operations, optimize organizational processes, improve productivity, and ensure all departments align with the company's growth objectives.

This role requires a strong data-driven approach, leveraging operational, financial, and performance analytics to support decision-making, forecasting, and continuous improvement across the business.

Working closely with the executive team, the successful candidate will translate business goals into operational strategies, drive process excellence, and deliver measurable results across supply chain, finance, customer service, and production functions.

Key Responsibilities

Operational Leadership and Strategy

• Oversee day-to-day operations of the company to ensure smooth, efficient, and cost-effective processes
• Develop and implement operational strategies aligned with the company's vision, financial goals, and market position
• Translate organizational objectives into actionable operational plans, KPIs, performance dashboards, and targets
• Monitor and evaluate operational performance using data insights, identifying gaps and driving continuous improvement initiatives
• Provide leadership and strategic direction to departmental heads and Pharmacy Managers
• Ensure operational readiness, business continuity, and risk management through effective planning and process standardization

Process Optimization, Automation & Analytics

• Review and streamline business processes to eliminate inefficiencies and enhance productivity using data-backed analysis
• Implement process automation tools, reporting systems, and performance dashboards to improve accuracy, visibility, and turnaround time