Head of Customer Service & Experience

Position Overview

We are seeking an experienced Customer Service & Experience professional to lead and manage our Customer Service Unit. The ideal candidate must have prior experience working with a real estate company and will be responsible for ensuring excellent customer experience across all client interactions.

Key Responsibilities

• Lead and manage the customer service team
• Develop and implement customer service processes and standards
• Handle escalated customer complaints and ensure timely resolution
• Oversee client communication before, during, and after property transactions
• Work closely with sales, operations, and property management teams
• Monitor customer satisfaction and identify areas for improvement
• Maintain accurate customer records and service reports
• Ensure a consistent and professional customer experience

Requirements & Qualifications

• HND/BSc in any relevant field
• Minimum of 3-5 years of experience in customer service or customer experience
• Previous experience working with a real estate company (required)
• Proven ability to lead and manage a customer service team
• Strong communication, problem-solving, and customer handling skills
• Good organizational and reporting skills

Compensation

N300,000 monthly