Head, Merchant Services at Lovonus Microfinance Bank

Position Overview

As the Head of Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure a seamless and value-driven merchant experience while advancing the company's market positioning as a leading fintech provider of payment and commerce solutions. You will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business.

Location

Lekki/Iddo, Lagos, Nigeria

Key Responsibilities

Strategic Leadership & Planning

• Define and execute the department's short and long-term strategies to drive merchant acquisition, activation, and revenue growth
• Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors
• Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools

Business Development & Client Engagement

• Ensure consistent delivery of high-quality service and support to existing merchants

Operations & Performance Management

• Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs
• Optimize product offerings across retail, SME, and enterprise segments
• Enhance onboarding and retention processes

Team Leadership & Development

• Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations
• Set performance targets and KPIs
• Manage departmental budgets and provide coaching for team development

Regulatory & Risk Compliance

• Ensure adherence to regulatory, legal, and internal compliance standards across merchant onboarding and transaction processes
• Oversee due diligence processes in line with KYC, AML, and CBN guidelines