## Title: Hardware Service Centre Manager

Role Overview

The Hardware Service Centre Manager / Head of Technical Support Services will oversee service centre operations, ensuring efficient hardware repairs, maintenance, and technical support in line with OEM standards.

Key Responsibilities

Manage day-to-day service centre and workshop operations
Supervise diagnostics, repairs, and preventive maintenance activities
Ensure compliance with OEM (EPSON) service and warranty standards
Manage spare parts inventory and service documentation
Monitor turnaround times and service KPIs
Handle escalated technical and customer issues
Coordinate OEM training and certifications

Key Requirements

7+ years' experience in printer hardware servicing or technical support
Strong hands-on technical knowledge of printer systems
Experience managing a service centre or technical team
Familiarity with OEM (EPSON) service procedures

Required Qualifications

Diploma or Bachelor's Degree in Engineering, Electronics, or related fields
OEM (EPSON) technical certifications (strong advantage)

Personal Attributes

Detail-oriented with strong organizational skills
Technically driven and quality-focused
Strong people management and communication skills
Customer-service oriented
Ability to manage multiple priorities effectively

Compensation

A competitive management-level compensation package will be offered, based on experience and performance.

Hardware Service Centre Manager / Head of Technical Support Services

Job description