Group Head, Payloft

This vacancy presents a chance to join a leading organization. Job Objectives

• The Group Head, Payloft, is responsible for providing strategic leadership and overall management of the Payloft payment gateway’s operations within the E-Commerce Directorate.

• The role encompasses overseeing the product strategy, compliance, partnerships, and revenue growth while ensuring exceptional user experiences for both merchants and customers.

• As the Chief Product Manager, the Group Head will lead the design, development, and continuous improvement of the Payloft payment gateway, driving innovation, scalability, and profitability in alignment with the organization’s overall goals.

Duties and Responsibilities Strategic & Leadership Responsibilities:

• Lead and direct the strategic development of Payloft’s payment gateway, ensuring alignment with overall business goals.

• Develop and execute short- and long-term business plans for the payment gateway, including product strategy and market positioning.

• Serve as the Chief Product Manager, overseeing the entire product lifecycle from ideation to execution for the Payloft Payment Gateway.

• Lead, mentor, and manage the Payloft product and web acquiring teams, ensuring optimal performance, innovation, and capacity development.

• Represent Payloft Payment Gateway in senior management forums and key external stakeholder engagements.

Product Oversight & Operations:

• Oversee all aspects of the payment gateway, enhancing the payment methods (currently Pay with phone number, Pay by Transfer, Cards and Pay with PaytentQR), enhancing functionalities (currently Refunds, Card on file, Recurring Payments, International card acceptance), ensuring seamless transactions, system reliability, and high operational efficiency.

• Drive the design, development, and optimization of the payment gateway and portal/dashboard features, workflows, and user experience.

• Work cross-functionally with Technology, Risk, Compliance, Audit, Finance and Settlement teams to ensure the scalability, security, and regulatory compliance of the platform.

• Oversee the onboarding, training, and support of new merchants and partners, ensuring seamless integration and long-term retention.

• Continuously enhance product offerings based on market trends, customer feedback, and emerging technologies.

Risk, Compliance & Governance:

• Ensure the payment gateway is fully compliant with all applicable financial regulations, industry standards, and internal policies.

• Ensure the Implementation of an effective fraud monitoring, dispute resolution processes, and risk control mechanisms to safeguard the Payloft platform.

• Serve as the primary point of accountability f...