General Manager - Hospitality at Design Union

About the Role

A premier 5-star hospitality brand in Lekki/Ikate, Lagos, is seeking a highly experienced and dynamic General Manager to lead its operations. This is a senior leadership role with full profit-and-loss (P&L) responsibility, requiring a strategic thinker, an operational expert, and a brand ambassador.

The ideal candidate will be a hands-on leader who can drive profitability, uphold impeccable 5-star service standards, masterfully market the brand, and inspire a high-performing team.

Key Details

• Location: Lekki, Lagos, Nigeria
• Reports To: Managing Director/CEO
• Industry: Hospitality Management

Responsibilities

• Drive profitability and manage full P&L responsibility
• Uphold and maintain impeccable 5-star service standards
• Lead strategic marketing initiatives and brand positioning
• Optimize operations and ensure flawless service execution
• Develop and inspire a high-performing team culture
• Network and build relationships with HNIs, corporate leaders, and expatriates
• Implement process-driven management systems and technology solutions

Required Qualifications

• B.Sc./BA in Hotel Management or a related field
• Minimum of 10 years' experience in hotel management at the general management level in a 5-star hotel establishment

Required Skills & Attributes

• Extensive experience as a General Manager or senior hotel manager in a 5-star or luxury hotel environment
• Strong financial skills with proven track record in P&L management, budgeting, and driving profitability
• Modern understanding of marketing, including digital, social media, and brand positioning strategies
• Hands-on leadership approach with focus on operational excellence
• Inspirational and ethical leadership style with ability to develop staff
• Natural ambassador with strong networking capabilities
• Experience with hotel ERP systems (such as Hotelplus)
• Impeccable presentation and high integrity
• Discretion and passion for 5-star service excellence