General Manager (Executive Management) at Khenpro Global Services

About the Role

The General Manager serves as a key strategic leader responsible for setting direction, driving organisational growth, and ensuring sustained operational excellence across the confectionery manufacturing and quick-service restaurant (QSR) divisions.

This executive role combines high-level strategy with operational leadership to deliver outstanding financial performance, brand expansion, product innovation, and superior customer experience. The General Manager oversees multi-unit operations, leads cross-functional teams, and ensures alignment with company vision and business objectives.

Primary Responsibilities

Strategic Leadership & Business Growth

• Define and execute long-term business strategies for the confectionery and QSR divisions
• Lead expansion initiatives including new outlets, franchising models, product lines, and market penetration
• Drive annual business planning, budgeting, and multi-year growth forecasts
• Analyze emerging trends in food retail, consumer behavior, and manufacturing to inform strategy
• Lead digital transformation initiatives including POS systems, automation, and ERP implementation

Executive Operational Oversight

• Provide strategic oversight of production, supply chain, quality assurance, and retail operations
• Ensure operational systems, processes, and standard operating procedures meet world-class standards
• Lead initiatives that improve productivity, reduce costs, and enhance manufacturing efficiency
• Oversee large-scale production planning, capacity utilization, and outlet service standards
• Ensure consistent brand experience across all QSR outlets and confectionery product lines

Financial Governance & Profitability

• Oversee full P&L for all business units
• Drive revenue growth, cost optimization, and EBITDA improvement
• Review and approve budgets, CAPEX, OPEX, and pricing strategies
• Maintain strong financial controls and risk-management frameworks

Location

Lagos, Nigeria