General Manager – Catering & Events

Position Overview

The General Manager will oversee the overall operations, business growth, and profitability of the catering and events company. The role involves strategic planning, client management, operations coordination, team leadership, and financial control to ensure exceptional service delivery and sustainable business growth. This position offers a great opportunity for career growth.

Key Responsibilities

Business Development & Strategy

• Develop and implement business strategies to increase revenue, market share, and brand visibility
• Identify and pursue new corporate, private, and institutional clients
• Build strong relationships with event planners, vendors, venues, and corporate partners
• Prepare and manage annual business plans, budgets, and growth targets

Operations & Service Delivery

• Oversee all catering and event operations from planning to execution
• Ensure high standards of food quality, presentation, hygiene, and customer service
• Supervise event logistics including staffing, equipment, transportation, setup, and breakdown
• Develop and enforce standard operating procedures (SOPs) for all departments

Financial Management

• Prepare and manage operational budgets and control costs
• Monitor cash flow, expenses, and profitability of events and contracts
• Approve major expenditures and manage vendor contracts and negotiations
• Ensure timely invoicing and collections from clients

Team Leadership & Human Resources

• Recruit, train, and manage department heads and key staff
• Set performance targets and conduct regular appraisals
• Ensure adequate staffing for events and daily operations
• Foster a professional, disciplined, and high-performance work culture

Client Relationship Management

• Serve as the key point of contact for major clients and high-profile events
• Handle client negotiations, contracts, and service agreements
• Resolve client complaints and ensure high customer satisfaction